01
Book the call
Call or book online and tell us what the system is doing: no heat, no cool, short cycling, ice on the outdoor unit, or a breaker that keeps tripping. We ask the right questions up front so the tech arrives with the likely parts. Most Hunters creek appointments are same-day, and you get a window, not a vague all-day promise.
02
Full diagnostic
The tech pulls the service panel, checks voltage and amp draw with a multimeter, and reads refrigerant pressures with manifold gauges. We inspect the air filter, evaporator coil, blower, reversing valve, and defrost board. This usually takes 45 to 90 minutes. You get a written diagnosis with the actual readings, not a guess.
03
Quote and approval
We explain what failed, why it failed, and what it costs to fix. You see the repair price and, if replacement makes more sense, a side-by-side comparison. No work starts until you say go. If you want a second opinion, take the readings to anyone you like. We'd rather you decide with full information.
04
The repair
Most repairs take one to three hours. We recover refrigerant with a recovery machine before opening the sealed system, braze with nitrogen, pull a deep vacuum with a vacuum pump, and recharge to the manufacturer's spec. Electrical parts get replaced with matching ratings. We torque, seal, and label everything we touch.
05
Test and handoff
Before we leave, we run the system through a full heating and cooling cycle, confirm the temperature split, and check for leaks at every joint. You get a summary of what we did, the parts used, and the readings. We also set the thermostat schedule if you have a Nest or Ecobee and show you how to spot early warning signs.